Smart Trolleys · Airport Media · Passenger Intelligence
Passenger Intelligence. Driving Airport Revenue.
We transform airport trolleys into personalised digital travel companions your passengers will love.
AI-driven passenger engagement, journey-aware advertising, in-airport commerce and behavioural insights — one platform designed to elevate the passenger experience and help airports grow their commercial revenue.
Welcome, Mr. Al-Hassan
Flight EK 412 · Gate B14 · Boards in 68 min
Smart Trolleys
The Airport Trolley. Reimagined.
AI-TS turns the airport trolley into a smart, personalised travel companion. Passengers scan their boarding pass and the journey becomes personal — live flight information, navigation, shopping, ordering and offers, on a screen that travels with them.
Boarding Pass Personalisation
Live Flight & Gate Information
Indoor Positioning
Terminal Navigation & Wayfinding
Shops, Restaurants & POI Discovery
F&B & Retail Ordering
Personalised Offers
Passenger Surveys
Device Charging
Live Entertainment
Contextual Advertising
One Journey. One Companion.
AI-TS accompanies the passenger throughout every stage of the airport journey
Scan
Boarding pass scan unlocks a personalised experience
Navigate
Indoor positioning guides passengers through the terminal
Discover
Shops, restaurants and services surface contextually
Order
F&B and retail ordered directly from the trolley
Reach Your Gate
Real-time gate information and wayfinding to departure
One Platform, Three Winners
Who Benefits, and How?
AI-TS is designed to create value on every side of the airport journey — for the passenger pushing the trolley, the airport operating it, and the retailers and brands reaching them.
Passengers
A calmer, more rewarding journey.
- Live flight information and gate updates on a screen that travels with them
- Turn-by-turn wayfinding to gates, lounges, shops and services
- Personalised offers, duty-free browsing and ordering from the trolley
- Assistance in the moments it matters — designed to reduce travel stress
Airports
New commercial revenue and deeper insight.
- A new advertising and media channel designed to grow non-aeronautical revenue
- Aggregated behavioural insights into passenger movement and engagement
- An elevated, differentiated passenger experience across the terminal
- Designed for low-friction deployment — a retrofit for existing trolley fleets, no fleet replacement required
Retailers & Brands
Reach passengers at the point of decision.
- Journey-aware promotions delivered during dwell time, at passenger level
- Route-to-store navigation that helps convert interest into footfall
- Offers and ordering that connect discovery directly to purchase
- Measurable campaign performance on the AI-TS network
Airport Value
A Smarter Passenger Experience. A More Intelligent Airport.
01
Passenger Experience
Personalised information, navigation and airport services delivered directly to each passenger throughout their journey.
02
Commercial Engagement
Connect passengers with retail, F&B, concessions and personalised offers at the right moment in their journey.
03
Passenger Intelligence
Surveys, heat maps, movement patterns and POI analytics that turn passenger behaviour into actionable insight.
04
Digital Airport Services
Create an intelligent digital layer across the physical terminal — connecting every passenger touchpoint.
AI-TS retrofits existing airport trolleys — no complete replacement required.
Technology
The Technology Behind AI-TS.
A cloud-managed platform that brings together AI-driven personalisation, integrated indoor positioning and retrofit smart-trolley hardware — built to run reliably in live airport environments.
AI Personalisation Engine
Designed to tailor information, offers and media to each passenger journey in real time.
Boarding-Pass Activation
One scan personalises the trolley — flight, gate and boarding time drive what the passenger sees.
Integrated Indoor Positioning
AI-TS integrates indoor positioning technology for live location, wayfinding and location-aware content.
Retrofit Smart-Trolley Hardware
A robust touchscreen unit engineered for the airport environment and fitted to existing trolley fleets.
Cloud Platform & Fleet Management
Central management of content, campaigns and the trolley fleet across the terminal.
Analytics & Reporting
Aggregated behavioural and campaign analytics for airports and commercial partners.
Indoor Positioning & Wayfinding
Know Where the Passenger Is. Help Them Get Where They Need to Go.
AI-TS uses indoor positioning technology to locate each passenger within the terminal. Real-time wayfinding guides them to their gate, preferred shops, restaurants and services — turning every journey through the airport into a connected, personalised experience.
Advertising & Media
A Media & Commerce Channel at Passenger Level.
Passengers discover airport restaurants, duty free, retail and promotions through the trolley — and navigate directly to them or order on the spot. For brands, agencies and airport media partners, AI-TS is a premium in-airport advertising channel: full-screen video and display campaigns, offer catalogues and journey-aware promotions, delivered at passenger level with measurable campaign performance.
Historical platform performance indicators. Not a guarantee of future results.
Data Intelligence
From Passenger Movement to Actionable Intelligence
Every AI-TS journey generates aggregated behavioural intelligence — terminal heat maps, movement and dwell patterns, survey responses, campaign performance and retail engagement. Airports and commercial partners gain the data they need to understand passengers, optimise operations and grow non-aeronautical revenue.
Terminal Heat Map
Key Metrics
Passenger Movement
12,847
POI Visitor Analysis
4,391
Survey Responses
1,203
Campaign Performance
89.4%
Consumer Segments
6
Retail Engagement
38.2%
Global Vision
One Airport Experience. A Connected Global Network.
DIAS is building a connected AI-TS airport network supporting passenger experiences, insights and commercial opportunities across destinations.
Illustrative representation of DIAS's global vision.
About DIAS
Building the Next Generation of Airport Technology
DIAS is an international airport technology and programme management company. With its European technology and development presence in Denmark and commercial operations through DIAS FZE in the UAE, DIAS combines airport-sector experience with software, positioning, data and commercial technology.
Airport Technology
Intelligent Mobility
Passenger Experience
Digital Commerce
Data & Insights
Programme Management